we successfully expanded our customer base through email outreach. The client discovered us on Google and chose to collaborate with us after 40 days of negotiations. Initially, the client was seeking engineering vehicles from the Wuling brand but had not been able to find a reliable source. We quickly responded by arranging a visit to the Wuling factory in Liuzhou for the client in mid-July to personally inspect the site and discuss the details of our cooperation.
During the negotiations, we addressed several key issues, including import compliance, after-sales service guarantees, and the desire to become an official agent for Wuling. We provided multiple solutions, including offering embassy certification, discounting the price or providing spare parts to cover the warranty, and explaining the confidentiality of vehicle inspection reports. To build trust, we proposed using the Sinosure payment method after reaching an order volume of 50 units and establishing a joint venture in the Philippines to optimize supply chain and sales processes if the first year’s performance is satisfactory.
Reflecting on this collaboration, responding promptly to customer needs and accurately understanding their specific requirements have been crucial for success. We will continue to refine our service processes to support our ongoing growth and expansion in the Philippine market.