Customer after-sales service grading plan

Individual clients

1. Providing original spare parts and 24-hour online technical guidance;
2. Conduct regular follow-ups on user experience.

Small-scale dealer customer

1. Offering original spare parts, 24/7 online technical support, and regular on-site technical assistance;
2. Providing sales materials and toolkits to enhance your company’s sales;
3. Organizing regular visits to our factory in China.

General scale dealer customers

1. Offering original spare parts, 24/7 online technical support, and regular on-site technical assistance;
2. Providing sales materials and toolkits to enhance your company’s sales;
3. Organizing regular visits to our factory in China;
4. Providing professional after-sales maintenance technical training;
5. Collaborating to establish a local after-sales service and maintenance center for electric vehicles.

Top procurement distributor customers

1. Offering original spare parts, 24/7 online technical support, and regular on-site technical assistance;
2. Providing sales materials and toolkits to enhance your company’s sales;
3. Organizing regular visits to our factory in China;
4. Providing professional after-sales maintenance technical training;
5. Collaborating to establish a local chain of after-sales service and maintenance brand stores for electric vehicles;
6. Providing supply chain financial solutions to alleviate funding turnover challenges for our partners. （Financial programs are determined on a customer-specific and order-specific basis）

Corporate or government procurement clients

1. Offering original spare parts, 24/7 online technical support, and regular on-site technical assistance;
2. Providing sales materials and toolkits to enhance your company’s sales;
3. Organizing regular visits to our factory in China;
4. Providing professional after-sales maintenance technical training;
5. Collaborating to establish a local after-sales service and maintenance center for electric vehicles.
6. Providing comprehensive solutions encompassing complete vehicle supply, after-sales services, and technical support, as well as the deployment of charging stations and the design of charging fee systems;
7. We provide supply chain financial solutions to alleviate funding turnover challenges for our partners.